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Terms & Conditions

By proceeding with the reservations, you accept and agree with Focus Resort that the reservations which are setup, if accepted by us, shall be on the terms and conditions as follows:

  • The rates quoted are based on your period of stay. Rates are subject to change as a result of changes in your arrival and/or departure dates.
  • Rate is for 1 or 2 adults only.
  • The maximum number of guests per room is either 2 adults + 2 children (below 12 years old).
  • In the event you complete a booking based on a rate that has been incorrectly posted, the Hotel reserves the right to correct the rate or cancel the reservation at its discretion, and will contact you directly in order to do so.

Check-in and Check-out time

  • Check-in time is from 2:00pm and check-out time is by 12:00nm.
  • A valid government-issued identification or passport is required at check-in.

Early arrival and late departure

Should you arrive at the hotel prior to the normal check-in time, you are advised to approach the Hotel’s Guest Services Desk for assistance in storing your luggage until check-in is available. If arriving early, you are also advised to consider making a reservation for the evening prior to your arrival.

  • Late check-outs are available on request subject to room availability and occupancy level.
  • Please check with the Hotel’s Front Desk at least 24 hours prior to your departure on availability of late check-out. A half-day room charge may be incurred for late check-out between 12pm to 6pm and a full day room charge may be incurred for late check-out after 6pm.

General provisions

By proceeding with the reservation, you further agree and acknowledge that if the reservation is accepted by the Hotel, your stay subsequently shall be subject to the Hotel’s standard terms and conditions of stay.

 

The Hotel may, at its absolute discretion, cancel the reservation if the Hotel is of the opinion that the reservation information provided is falsified or incomplete.

 

The Hotel shall be entitled to vary, amend and/or otherwise change these terms and conditions at any time without prior notice.

You shall indemnify and hold the Hotel harmless in respect of any liability, loss, damage, cost and expense of any nature arising out of, and/or in connection with the acceptance of the reservation by the Hotel.

Payment policy

We facilitate prepayment of the full amount from your guests before arrival.

Cancellation policy

Non-refundable:

  • The guest will be charged the total price if they cancel 6 months Partially refundable – 60 days.
  • The guest will be charged 70% of the total price, if they cancel after reservation and the total price if they cancel in the 60 days before arrival.
  • We facilitate prepayment of the full amount from your guests before arrival.